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Find answers to common questions or reach out to our team.
Frequently Asked Questions
How do I register a new device?
You can register a new device by navigating to our Home page and entering your TV's MAC Address. Every new device gets a 3-day free trial automatically.
How do I purchase a license?
Once your trial expires, visit the Pricing page. After payment, a License Code will be generated in your Account Dashboard.
Where do I find my MAC address?
Open the STBAir app on your Smart TV. Your MAC Address or Device ID will be displayed prominently on the main loading screen or in the settings menu.
I paid, but my TV still says Trial Expired?
Purchasing a subscription generates a License Code. You must go to your TV app, open the Settings, and enter that License Code to activate the TV.
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