STBAir Support & Knowledge Base

Getting Started

How does the free trial work?How to activate STBAir with a license code What devices does STBAir support?

Portal Setup

What portals does STBAir support?How to add a Stalker Portal How to add an Xtream Code portal How to add an M3U playlist

Device & MAC

How to find your Device ID or Virtual MAC How to change your Virtual MAC Why is the app showing only the Demo Portal?

Account & Billing

How to transfer a license to another device How to cancel auto-renewal Refund policy

Troubleshooting

Buffering or slow playback No sound on playback

Available

Reseller Panel

Our reseller panel is now available. As a reseller you can manage your customer's portals, activate licenses remotely, and transfer codes between devices — all from your account dashboard.

Activate licenses on devices from the web

Manage customer portals remotely

Transfer codes between devices

Become a Reseller Partner

Still need help?

If you can't find the answer you're looking for, send us a message and we'll help you from there.

Send us a Message