Device & MAC
Why is the app showing only the Demo Portal?
If STBAir is showing only the Demo Portal and not your custom portal, it means one of these:
Reason 1: Trial or license expired
- •Your free trial ended or your paid plan expired
- •Fix: Purchase a license at stbair.com/pricing and activate it
Reason 2: Device not active yet
- •The app could not confirm your device status (network issue on startup)
- •Fix: Close the app completely, check your internet connection, and reopen
Reason 3: Portal was removed or app was reset
- •Your saved portal was deleted (app reset, reinstall, or data clear)
- •Fix: Re-add your portal from the Portal/Server screen
How to check your status:
- •Go to Settings → Application Info
- •You can check your application status and expiry date
- •If it says 'Active' or 'Trial' → your portals should work. Try reconnecting from the Portal screen.
- •If it says 'Expired' → you need to activate a license code from stbair.com/pricing
